Aquahouse Ensana Health Spa Hotel

Des chambres agréablement spacieuses. Tout est très propre. La restauration est excellente. Un très beau jardin avec un accès direct à la promenade.

À la réception, le personnel est aimable et professionnel. Au restaurant, c’est un peu variable ; les assiettes sont débarrassées tard. L’employé du bar était d’une gentillesse remarquable.

Pas utilisé

Super petit-déjeuner, très bien présenté.

Pas visité

Sehr schöne Hotelanlage und geräumige moderne Zimmer. In meiner Reisezeit wegen der rumänischen Kinderferien unangenehm voll. Das Personal, besonders in den Restaurants des Hotels war völlig überfordert. Insgesamt sehr chaotischer Zustand. Nicht zur Erholung geeignet.

Freundlichkeit an Lobby und Bars gut, in den Restaurantbereichen und im Schwimmbad unterschiedlich (sichtlich Stress, Überforderung und mangelnde Servicementalität).

Ordentliche Speisenauswahl, aber lange Wartezeiten an den Buffets und überfordertes Personal (Kaffemaschinen häufig defekt oder leer, Saft- und Wasserspender häufig leer, Eiscreme im SB Bereich meist so stark gefroren, dass Abfüllung ewig dauerte...).Terrasse bei schönstem Wetter wegen Personalmangels abgesperrt, während innen Sitzplatzmangel herrschte. Keine Trennung von Erholungsreisenden und Familien, man musste sein Essen irgendwie zwischen spielenden Kindern (Dreiräder, Laufräder etc. waren im Abendbrotraum flott unterwegs.) zum Tisch balancieren. Und da das Personal überfordert war, konnte es passieren, dass der mühsam ergatterte Kaffee und das unbenutzte Besteck schon vom Tisch abgeräumt wurden, während man Essen holte. Es schien hier für das Personal weder Schulung noch Leitung zu geben.

An sich ganz schön angelegt, aber meist überfüllt und nur von 8:00-20:00 nutzbar.

The lobby is very grand. The hotel and grounds are well kept. The rooms are clean. I think the rooms would be better if the bathroom and toilet were separate ( not open planed ) There is a good size balcony and feels private. I think the rooms could have a little more design as the décor is basic. I can't comment on the TV as I did not use it. A 30 minute bus ride into Varna City.

The staff in the restaurant were superb! It was very hit and miss with other staff at reception and the spa. I would not recommend ordering a taxi from reception I had problems with this even though I ordered in advance and was overcharged! I did encounter ( on the other hand) a very helpful staff member who was a delight. You can also leave your luggage after check out.

I had one lovely therapist who gave me two lovely massages a mud wrap and a salt bath. She was very professional in her massage service and friendliness. The last therapist is the reason for only three stars. Very unprofessional in her massage and attitude.

Great variety of food offered. A good selection if you want to eat healthily and seem to cater for all dietary needs . I thought the staff were very well trained and very professional.

The aspect I loved the most was the indoor pool. You could really have a decent swim although it would serve better if children were not allowed in the main pool ( they do have one for the children ). Having children running around the place at times did not make it feel relaxing. The outdoor pool maybe too cold for some but I'm hardy but it is very shallow. Its more of a pool to cool down. The saunas and wet rooms are well kept and all the areas were clean. I've only put three as having children running around does not make if for a relaxing experience. I would give it 4* for end of season general experience